scalingsmall Intercom part 2: How Intercom helps us scale customer success We stopped using Intercom for announcements, but it's still the best way to scale customer success — the right tool for the right job.
focus The art of not being busy We all want to be busy all the time, but is being busy really equivalent to being productive?
futureofwork No, burning yourself out does not make you a business athlete Let's stop guilt-tripping people into working crazy hours by pretending that it's what pro athletes do.
Design Designing for business outcomes: Great, but is it so simple? The truth to “Designing for Business Outcomes,” is that it’s exactly what we should all be doing, but we don’t have the tools, systems, or mentality in place to make an outcome-driven culture viable in an organization. So how do we solve this?
okrs A few tips to improve OKRs before it hurts your organization OKRs are powerful, but they can also harm your culture and confuse your team. Here are simple things that you can fix before it breaks.
pragmaticgoals Scaling productivity with OKRs - Moving from stage 3 to stage 4 When done right, OKRs can be a great way to scale productivity. But there are a few gotchas if you don't want it to become a burden for your team.
pragmaticgoals Getting started with goal-setting - Stage 1 to stage 2 Diving straight into OKRs can have disastrous consequences. Instead, it's better to shift bits of your culture over time to become more outcome-driven.
pragmaticgoals The 4 stages of goal-tracking - How to go from 0 to OKRs OKRs are rapidly gaining in popularity to help teams stay productive as they grow. But there are a few steps to go through if you're just getting started.
pragmaticgoals Be like a remote team: empower your team to scale productivity Remote teams have to ditch micro-management practices early on and figure out how to align everyone behind a shared vision.
productivity Don't keep your goals in a spreadsheet It's January. You worked out an exciting vision for the year. You got your goals and your targets. But please, don't keep it all in a spreadsheet.
productivity A simple tool to promote trust in your company culture Here's how we're helping switch to a trust-based culture at Squadlytics.
software development 3 questions to keep in mind when building software At its essence, a program is a set of binary decisions, true or false. But in reality, building information systems is rarely about being right or wrong.
productivity 3 simple productivity metrics for every software team We tend to rely only on tracking sales at the end of the funnel while hoping that productivity stays the same. And it's only after customers have started to leave us that we look back at the way we work to understand what went wrong.