futureofwork A team first approach OKR tools optimize for leadership, and forgot about the rest of the organization needs. Managers love you, but users hate the tool. This needs to change. We are focused on making your team happy first.
scalingsmall Intercom part 2: How Intercom helps us scale customer success We stopped using Intercom for announcements, but it's still the best way to scale customer success — the right tool for the right job.
roadmap Keep your roadmap public to move faster Having a public roadmap has helped us to worry less about competition, and focus more on making our customers happy.
startups Customer interviews for startups Interviews are one of the most powerful tools for startups. It'll help you save time and money, get free consulting, and turn people into advocates.