scalingsmall Preparing the next quarter — part 2: planning Here's a simple approach to help you define success metrics and plan your roadmap while keeping things flexible.
scalingsmall Preparing the next quarter — part 1: retros See how you can take a step back and run a quick retro with your team before planning the quarter.
scalingsmall How we use Tability to build... Tability "Eat your own dog food!" — Using Tability is about much more than testing our own product. It's what keeps us focused and flexible.
scalingsmall 5 questions to build your own goal-setting framework OKRs are great but a simpler language might be best for your team. See 5 questions that can help you build your own goal-setting framework.
scalingsmall Intercom part 2: How Intercom helps us scale customer success We stopped using Intercom for announcements, but it's still the best way to scale customer success — the right tool for the right job.
scalingsmall How we replaced (part of) Intercom with 100 lines of code Designing solutions too early can be harmful. See how we let go of our initial approach to replace Intercom announcements with a bit of code.
scalingsmall Execution beats strategy Slow execution puts a huge pressure on a team to get their bets right. Competition that can move faster will catch up even if they had a false start.
scalingsmall Why visionary leaders don't scale Visionary leaders can be powerful drivers during early days, but they'll become bottlenecks unless they switch from giving answers to providing questions.
scalingsmall Scaling Small — a Newsletter About Growing Lean Throwing more people at a problem is not a sustainable solution. You need to look for better ways to work as well as finding the best people to help
product teams It's not just what, it's also when Sometimes we give our users all the right answers at all the wrong time. It took us a while to realize this, but we got there.
startups Customer interviews for startups Interviews are one of the most powerful tools for startups. It'll help you save time and money, get free consulting, and turn people into advocates.
outcomedriven How to combine the Product Lifecycle and the AARRR funnel to map priorities The Product Lifecycle and the AARRR funnel are great tools that can be combined to help you figure out how to launch products, and when to sunset them.
futureofwork No, burning yourself out does not make you a business athlete Let's stop guilt-tripping people into working crazy hours by pretending that it's what pro athletes do.